PLEASE ALLOW UP TO 2 WEEKS FOR DISPATCH - FREE UK SHIPPING ON ORDERS OVER £60



FAQs

Who makes my garments?

I do! Alice Lily is a one women show and I cut, sew, and post all your orders. Every item is made with love and care in Somerset, UK.  

Why is the dispatch time 7-10 days?

I make everything myself. I am the fabric buyer, social media manager, seamstress, accountant, customer service specialist and website creator! I appreciate everyone's patience and I get your orders out as quickly as possible.

Are all these garments handmade?

Yes, 100% of the garments on Alice Lily are handmade by me! 

Do you ship worldwide?

We do! Check out our 'Shipping' page for more details. 

Can I be featured on your Insta and/or TikTok?

I love seeing pictures and videos of you guys in your Alice Lily garms. Please tag us in any pictures, stories or videos as they always make my day. If you make a TikTok featuring your Alice Lily garms (unboxing video, styling, dancing) then we will send you a discount code as a thank you, just make sure to tag us! 

I need my garms soon. What can I do?

I always want you to be able to get your Alice Lily garms on time, so if you need your order by a set date, drop me an email and I'll see what I can do. In busier months (summer and festival season) this may not always be possible, but I will try my best. Please only do this if it's urgent. 

How do I wash my Alice Lily garms?

Wash your garms carefully by hand, inside out, and let them air dry. Only wash if necessary and do not tumble-dry. 

Can I wear my star set as a bikini?

Of course! Most of our star sets are made from lycra so are perfect for swimwear. Make sure you you wash them after use and leave them to air dry. Do not tumble-dry. 

There are a few star bra that are not suitable for swimwear and this will be on the product listing. 

 

 Do you do custom orders?

Yes! I love custom orders! Most items on the website can be made in any of our fabrics. Drop us an email with your custom requests!  

 

I haven't had a reply to my DM/email?

Emailing is always the best way to get in contact, especially about orders. Please send an email if you haven't had a response to your DM, they're not always monitored during busy periods. 

Please allow 48 hours for us to respond to emails. Always check you spam/junk folders for your reply. If you haven't had a reply after 4 days of sending you email, please send again. Alice Lily is just me, so I appreciate your patience and kindness.

I need to cancel or amend my order.

At Alice Lily, we understand in some circumstances you may need to cancel or amend an order. You can amend or cancel an order 24 hours after purchase. After 24 hours your order will be already processed and no changed or cancellations will be able to be made.