Please note I am a small business and all items are made to order.
I am unable to offer returns. However, should your garment not fit correctly I am happy to exchange for a different size of the same item.
Garments should be sent back in an unworn, like new condition.
I am unable to cover the cost of postage for these returns so please bare this in mind when purchasing.
I'll only accept size exchanges if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
I cannot accept returns for size exchanges for custom items (custom sizes, custom designs, custom fabrics).
Should a size exchange not be possible (for example if the item is no longer available), store credit will be given.
In the unlikelihood that your garment is faulty I will ask you to return your garment.
I'll only accept returns if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
Once I have received and reviewed your item, I will send a full refund + postage.
I can only accept any returns if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
I recommend sending items back tracked as until I have the parcel I am unable to give any refunds/ send out different sized garments.
For hygiene reasons, pants and bodysuits need to be returned unworn with their original hygiene label attached.
Please Note: Once I have received your item, your new item may take up to 2-weeks to be dispatched. This is due to ordering in fabrics and making the items.
Please bare this in mind when purchasing and email with any questions about returns/sizing if you're unsure.
With any further questions.
If your email is about an order, please include your order number.
Please note that Alice Lily is just myself and I work hard to make sure you're always 100% happy with your garments and your overall Alice Lily experience! Please be kind :)