Please note I am a small business and all items are made to order.
I am unable to offer returns. However, should your garment not fit correctly I am happy to exchange for a different size of the same item.
Garments should be sent back in an unworn, like new condition, with your order slip.
I am unable to cover the cost of postage for these returns so please bare this in mind when purchasing.
I'll only accept size exchanges if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
I cannot accept returns for size exchanges for custom items (custom sizes, custom designs, custom fabrics).
Should a size exchange not be possible (for example if the item is no longer available), store credit will be given.
In the unlikelihood that your garment is faulty I will ask you to return your garment.
I'll only accept returns if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
Once I have received and reviewed your item, I will send a full refund + postage.
I can only accept any returns if I am emailed within 5 days after delivery. Please email before sending an item back for the return address.
I recommend sending items back tracked as until I have the parcel I am unable to give any refunds/ send out different sized garments.
For hygiene reasons, pants and bodysuits cannot be returned or sizes changed. Please bare this in mind when purchasing and email with any questions about returns/sizing if you're unsure.
With any further questions.
If your email is about an order, please include your order number.
Please note that Alice Lily is just myself and I work hard to make sure you're always 100% happy with your garments and your overall Alice Lily experience! Please be kind :)